Finding a Good Computer Repair Company

A lot of people have their own list of self-described computer professionals who are more than able of doing computer repair Hamden, and doing them right. However, what sets experts apart from those you actually want to work on your computer are three critical things: experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business. Check out online backup CT and more at this link.

Professional Credentials

There are several types of computer certifications today. Some are significant to computer repair, and others not very much. The bottom line here is, ask if them what their certifications and other credentials are. If they don't, or if they answer that they have some kind of "certification," simply write down the details and verify legitimacy issues later.

Experience and Customer References

Now ask them about their experience and whether they can provide some client references. Most technicians have prepared references already-- people that they get along with and who are more than glad to give them sparkling recommendations. The point here is just to ask how long they've been working as computer technicians, and get two or more customer names.

Specialization

As mentioned, Microsoft has their own certifications, Apple too and all the rest. Beyond OS, there are also technicians who are just more skilled and knowledgeable in dealing with computer brands, even if they mostly work with Windows machines. Various PC manufacturers have had quality issues over the years, and technicians with considerable experience simply learn about such issues from having to repair so many usual problems. Simply ask if they focus on specific computer brands.

Rates and Cost Limits

Any type of PC problem shows hints of a potential cause - perhaps the hard drive, the display, the motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they'll need more time and more money to resolve the issue. A refusal means you should find another tech.

Backup

Backing up data prior to repair is ever more crucial nowadays. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If all you get is a blank stare, find another technician.

Service Guarantees

Ask the tech if they will provide a repair guarantee and for how long. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. This document will work for the protection of both sides.

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Visit http://en.wikipedia.org/wiki/Technical_support to read more about this.